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Refund Policy

Effective Date: April 29, 2025
Business Name: MaliD Spiritual Guide

 
1. Overview

At MaliD Spiritual Guide, we value your trust and aim to provide meaningful spiritual services with integrity and respect. This Refund Policy outlines your rights and our responsibilities regarding cancellations and refunds, in accordance with applicable Canadian consumer protection laws.

 
2. Services Covered

This policy applies to the following services offered through our website and booking platforms:

  • Mediumship sessions

  • Energy healing or intuitive guidance sessions

  • Card readings and consultations

  • Online or in-person spiritual workshops/events

 
3. Cancellations by Clients

  • You may cancel or reschedule a session up to 24 hours before the scheduled appointment for a full refund or credit.

  • Cancellations made less than 24 hours in advance are non-refundable, unless due to a medical emergency or exceptional circumstances (proof may be required).

  • Missed appointments (no-shows) are non-refundable.

 
4. Cancellations by Us

If we need to cancel or reschedule your session for any reason:

  • You will be offered an alternative date/time or

  • You may choose to receive a full refund, returned via your original payment method.

 
5. Refunds for Workshops or Events

  • For workshops or events (live or online), you may cancel with at least 48 hours’ notice for a full refund.

  • Cancellations made within 48 hours of the event may be eligible for a partial refund or credit toward a future event, at our discretion.

 
6. No Refunds on Completed Services

Because our services are based on time, energy, and spiritual connection, we do not offer refunds for completed sessions. You are encouraged to reach out in advance if you have questions about the nature of the service before booking.

 
7. Digital Products (if applicable)

If we offer downloadable or digital content (e.g. meditations, courses), all sales are final unless otherwise stated.

 
8. How to Request a Refund

To request a refund or reschedule your appointment, please contact us at:

Email: malidspiritualguidance@gmail.com
Response Time: We aim to respond to refund requests within 2 business days.

 
9. Governing Law

This Refund Policy is governed by the laws of the Province of Ontario and the federal laws of Canada. You are also protected under the applicable consumer rights legislation in your province or territory.

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